Job ID | 2024-11128 | # of Openings | 1 | Category | Project Management |
At LMI, we're reimagining the path from insight to outcome at The New Speed of Possible. Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest minds with emerging technologies to inspire creative solutioning and push the boundaries of capability. LMI advances the pace of progress, enabling our customers to thrive while adapting to evolving mission needs.
LMI is seeking a Technical Program Manager with Contact Center management experience to support our Department of Veteran Affairs (VA) customer. The Program Manager is responsible for turning customers into advocates by pioneering valuable solutions, delivering on commitments, and facilitating an exceptional experience. This role primarily oversees the activities associated with executing solutions and delivering services for customer projects. This includes leading our Project and Program Management staff, managing project resources including subcontractors, and ensuring quality performance. The PM is expected to operate their programs in an entrepreneurial manner to grow, mature, and develop its customer base, capabilities, resources. Additionally, this role collaborates with other departments to support common strategic goals including sales, revenue, engagement, among others.
MINIMUM:
DESIRED SKILLS:
Graduate degree in business, computer science, or engineering
Experience managing contracts with, or serving for, the Dept of Veterans Affairs
Experience managing contracts with ceiling in the range of $25M-$50M
Experience managing subcontract services and products
Exceptional oral and written communication and presentation skills, with proficiency in multiple methods of visual communication
Experience in group facilitation, including with groups of senior organizational leaders
Ability to work in a fast-paced and dynamic environment
A deep, natural curiosity and strong interpersonal, verbal, and written communication skills
Ability to be nimble through constant change and unexpected challenges
Self-starter and results-oriented, able to work under minimal mentorship