Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of Human ResourcesTravel Percentage :
5 - 10%Job Description
About the team
Are you curious, motivated, and forward-thinking? At Worldpay, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What you will be doing
Manage all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, leave management, compliance, records management, and retention.
Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function. (e.g. transfers, promotions, employment separations, etc.)
Responds to non-routine inquiries from management and employees regarding leaves of absences in a customer-focused, timely manner.
Monitors status of all leaves of absences and takes proactive measures to ensure all necessary updates and communications are provided to employees and leave process is efficient.
.Ensures all necessary follow up with management, human resource partners and employees has been completed in order to obtain updated leaves
Handles employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues.
Provides standard reports, handles ad-hoc report requests and provides employee analytics on demand.
Ensures data quality and follows global data standards.
Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner.
Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.
Cultivates networks across a variety of functions and locations with the organization.
Applies knowledge of employee orientation.
Ability to be flexible and pivot to ever changing priorities
What you bring:
Ability to deliver excellent customer experience, resolve issues and look for continuous improvement opportunities - "Customer at the heart of everything" ethos
Adaptable and willing to continuously learn and be proactive in picking up tasks
Experience in using Human Resources systems, preferably Workday.
Knowledge of Human Resources concepts, policies, and procedures
Attention to detail and accuracy, organizational and prioritization skills
Ability to work in an organized manner and consistently follow-up on tasks
Ability to work both independently and in a team environment; great time management skills
Ability to maintain confidentiality
Excellent oral and written communication skills
Ability to interface with all levels of employees and effectively interact with various functional areas and facilities
Ability to establish and maintain effective working relationships with employees, management, and clients
Experience with customer support: customer, interactions, addressing escalations.
What we offer you:
A career at Worldpay is more than just a job. It's the chance to shape the future of Fintech. At Worldpay, we offer you:
A voice in the future of Fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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