RESPONSIBILITIES
- Complete tasks associated with the Paid Off report, including preparation of paid statements and documents to be sent to customers.
- Release liens as needed and process Transaction Management System and associated block entries
- Apply State of Ohio and other US states' vehicle laws, lien placement and title assignments in order to perfect the Bank's security interest
- Complete out of state title transfer requests
- Process electronic titles using the online electronic system
- Review loan documentation and follow-up with lenders as needed to ensure required information is collected to complete timely lien placement
- File and terminate UCC statements using the Secretary of State site when applicable
- Complete compliance on secured installment collateral to verify accurate lien information
- Identify, track and clear exceptions, notifying divisions as applicable
- Quote installment loan payoffs and process payoff transactions
- Analyze and complete weekly collateral reports and special requests for lien terminations and continuations
- Perform complex research requests for lien terminations
- Make recommendations to management to improve efficiency, workflow and enhanced customer service
- Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
- Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
COMPETENCIES
- Customer Service Skills
- Ability to understand and follow directions
- Detail Oriented
- Written and Verbal Communication
- Organizational Skills
- Analytical Thinking
- Able to Multi-Task or Juggle Priorities
- Problem/Situation Analysis
- Ability to work as part of a team
EDUCATION - CERTIFICATIONS - WORK EXPERIENCE
High School diploma or equivalent required
Knowledge of Premier Navigator, including inquiry and maintenance capabilities, minimum 1 year experience
Proficient experience using Microsoft Office programs, including Word, Excel and Outlook as well as web-based computer programs preferred
Notary preferred
SCHEDULE
Office hours are Monday through Friday 8am to 5pm. This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 40 hours per week. Periodic overtime and/or Saturdays may be required during high volume months.
This position is 100% onsite.