Job Summary:

The Member Health Assessor engages with the member to establish an effective, professional relationship with primary responsibility to conduct a standardized Health Risk Appraisals (HRA).

Essential Functions:

• Verify eligibility, previous enrollment history, demographics and current health status of each member prior to outreach
• Engage the member to gather information to assess and facilitate coordination of integrated care across the continuum, including behavioral health and long-term care, for members with high need potential.
• Conduct standardized Health Risk Appraisals (HRA) by gathering information from the member, family, provider and other stakeholders, as directed by Member and/or their Legally authorized representative
• Assist with the provision of health education, wellness materials and coaching ,as appropriate
• Maintain appropriate documentation within protocols and guidelines of the Care Management program
• Looks for ways to improve the process to make the members experience with CareSource easier and streamlines time to complete the HRA and follow-up
• Expected to meet daily production standards in terms of member outreach.
• Perform any other job duties as requested

Education and Experience:

• High School Diploma or General Education Diploma (GED), is required
• Minimum of two (2) years of experience in either volunteer or paid position working in community settings with at risk populations providing coordination of services is preferred

Competencies, Knowledge and Skills:

• Fluency (speaking, reading, and writing) in multiple languages as determined by needs of the business, is required
• Proficient with Microsoft Office, including Outlook, Word and Excel
• Sensitivity to and experience working within different cultures
• Good interpersonal skills
• Ability to work independently and within a team environment
• Ability to identify problems and opportunities and communicate to management
• Developing knowledge of local, state and federal healthcare laws and regulations and all company policies regarding case management practices
• Demonstrate compassion, support and collaboration with members and families
• Self-motivated and inquisitive
• Comfort with asking pertinent questions
• Ability to work in a fast-paced environment
• Ability to demonstrate and promote ethical conduct
• Ability to develop positive relationships with all stakeholders
• Awareness of community and state support resources
• Organized , detail-oriented and conflict resolution skills
• Ability to keep composure and professionalism during times of high emotional stress
• Ability to maintain confidentiality and act in the company's best interest
• Proven track record of demonstrating empathy and compassion for individuals
• Proven track record for improving processes to make things easier for those you have served

Licensure and Certification:

• None

Working Conditions:

• Will be required to pass a bilingual verbal and written skills exam as a condition of employment
• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:
$34,500.00 - $55,100.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type:
Hourly

Competencies: