About Us:

EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.

Job Title: General Manager

Job Summary:

We are seeking a General Manager to join our team supporting customers in our Childcare and Healthcare sectors predominately in the Midwest. This position is accountable for the total performance of all accounts assigned. This includes, but is not limited to, achieving/exceeding operational performance objectives, revenue and profit plan, maintaining and improving employee morale, retention and productivity and reports directly to the Vice President. This position will help develop and execute strategic direction and be accountable for implementation of identified strategic programs. The General Manager will plan, direct, and coordinate all operational activities in order to maintain and improve overall account performance, if successful these assignments will ensure clients' needs are met and or exceeded.

Essential Duties and Responsibilities:

• Leadership
  • Exhibits confidence in self and others
  • Inspires and motivates others to perform well
  • Effectively influences actions and opinions of others
  • Accepts feedback from others
  • Gives appropriate recognition to others
  • Displays passion and optimism
  • Inspires respect and trust
  • Mobilizes others to fulfill the vision
• Business and Operations Planning. The General Manager will be responsible for ensuring alignment with client overall objectives and performance measurements
  • Use a collaborative process to review each Service Level Agreement (SLA) and Key Performance Indicator (KPI) to document and trend performance and results
  • This position will lead company's specific management strategy for each location by developing a three (3) year time line which includes operating and financial planning
• Scope Decisions. Identify best practices and KPIs that will be used to manage and evaluate performance.
  • Identify critical services that will be required and potential consequences should these services not be carried out in accordance with the Business Plan. The Business Plan shall also include a contingency plan for each of the critical services in the event they cannot be carried out
• Service Level Agreements. Measuring performance is critical in our ability to continuously improve services. The General Manager will drive the service levels across the portfolio, working with key client personnel to develop specific performance metrics that are based on business strategy and operational and business requirements
• Monthly Reporting. The General Manager will analyze monthly reports to ensure strategic alignment and optimal delivery of service while also identifying key operational and financial improvement opportunities
  • Account Review Meetings. The account teams will regularly meet with clients to discuss performance results, operations reviews, work management process reviews, etc.; monthly and quarterly meetings will be used to evaluate performance results and address issues and overall business objectives
  • Interface with client point of contacts (POCs) as needed
  • Coordinate consistent service delivery
  • Review work requests that do not meet expected operational or financial performance. Utilize findings to develop improvement opportunities within the assigned account team
  • Responsible for putting in place appropriate plans and programs to meet and/or exceed the client objectives within the account
  • Responsible for helping set the strategic direction and implementation of business initiatives.
  • Responsible for establishing goals and performance criteria and measurement processes to proactively manage the business
  • Responsible for cost effectiveness, consistency, quality, accuracy and performance to business standards.
  • Represent the organization including managing the business relationships as well as performance of strategic alliances and joint ventures in assigned area
  • Responsible for the strategic planning and management of current and future client locations including assessing alternatives and understanding future client requirements to ensure adequate future growth and development in assigned areas
  • Responsible for ensuring effective customer satisfaction, service and relations by implementing processes and technology to deliver quality products and services
  • Responsible for creating a consistent operational image, implementing account wide initiatives and producing a quality product in accordance with Company standards
  • Responsible for driving continuous improvement and innovation throughout the account
  • Responsible for ensuring high staff productivity and morale by working and ensures staffing with carefully selected people
  • Champions HR initiatives and make the function an integral part of the organization at all times
  • Responsible for creating an environment that gives team members and teams responsibility/authority to achieve goals, and then hold the team and team members accountable for accomplishing them
  • Responsible for the achievement of assigned team member's responsibilities by providing guidance, mentoring, coaching and feedback to team members. Establish performance objectives, expectations and regular appraisals against those objectives and expectations
  • Ensure associate growth and development through mentoring and training

Qualifications:

• Relevant Bachelor's degree, or equivalent combination of education and experience
• Seven to ten year s related experience and/or training at a senior level in an organization managing facility operations
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Experience with operations and maintenance for Corporate Commercial Space Industry is preferred. Must have multi-site/account experience, ability to identify best practices within industry and a proven ability to apply across contract scope. Facility Management, IFM experience preferred
• Ability to read and comprehend instructions including, but not limited to, safety policies and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in individual and small group situations
• Requires use of MS Project, Word and Excel. Experience with Enterprise Software and CMMS required. Experience in building operations and knowledge of building equipment

EFS requires all new hires who will be required to work onsite, whether regularly or sporadically to be vaccinated for COVID-19. This position will require the successful candidate to obtain/show proof of a complete COVID-19 vaccination. EFS is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer.