Job Description

Position Type

Full time-Regular

Type of Hire

Full time-Regular

Experience Desired

1+ Years

Education Desired

General Equivalency Diploma, High School Diploma

Travel Percentage

0%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the teams

Our Chargeback Associate is a vital resource to FIS FI Debit Disputes. Specialists' primary goal is to support Financial Institutions thru processing dispute cases and telephone support. As the first point of contact for our Financial Institutions, it is a critical role in setting the tone of a customer's experience with FIS support. We work in an ever-changing environment, constantly adapting to the changing fraud and disputes environment. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the team!

What you will be doing

Supports the telephone line, with a focus on disputes processing, and written inquiries related to chargebacks, ensuring customers receive the highest quality of service and support. Performs functions such as chargebacks, retrievals, presentments, pre-arbitration, arbitration, as well as merchant processing, email inquiries, and researching results to recommend appropriate actions and solutions.

• You will provide Financial Institutions with solutions and offer advice on how to respond to fraud and non-fraud disputesto avoid similar disputes in the future
• You will build a positive work relationship with FIS FI Debit disputes to enhance the image of FIS
• You will follow documentation and communication guidelines when addressing FIS Merchant Clients
• You will ensure all inbound call requests are properly documented in the FIS system of record

What you bring

• You will provide high level, quality support to our FIS FI Debit dispute by being able to learn and communicate with confidence the dispute flow for debit Card Networks
• You will execute with quality in a high-volume work environment, utilizing a wide variety of digital tools and applications
• You should possess strict attention to detail and provide clear step by step directions to FIS FI debit client on their disputes and fraud in the chargeback process, while keeping quality standards at the forefront
• You will demonstrate a high level of computer skills and efficiency, while working disputes.
• You need to be organized, while juggling multiple tasks at once, and being attentive to the FIS FI Credit Client customer needs
• You will require the ability to communicate effectively. Effective communication involves speaking and listening to the merchant, reviewing the information and providing a solution quickly and effectively. You will need to do this thru a variety of channels and tools, such as phone, application and video conferencing

Added bonus if you have

• Call Center experience
• Banking or financial industry experience
• Experience working with a high-volume call center or high volume process with high profile clients.

What we offer you

• Attractive benefits including private medical coverage, dental coverage, and 3 weeks of paid vacation
• A modern, dedicated and motivated team
• A broad range of professional education and personal development possibilities - FIS is your final career step!
• A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Vaccination Requirements

All employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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