Desk Manager (Student Employment)
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Posting Details
Position Information
Working Title | Desk Manager (Student Employment) |
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Department | University Housing |
Type of Work Study | Institutional, Federal |
Building/Office Location | NC - Norse Commons |
Work Schedule | This position will begin on July 31, 2024, with fall training beginning August 1, 2024, employment will end on May 8th, 2025. Desk Managers are not guaranteed employment outside of this period but may be offered the chance to continue in the position based on satisfactory performance. DMs are expected to be available to work during break periods, if necessary. DMs are expected to be here present and fully available for all training and opening and closing of fall and spring semesters. The DM position is posted for 20 hours per week. Per NKU’s Employment Policy, U.S. Citizen students are permitted to work 25 hours per week. International students are capped at 20 hours per week therefore they cannot work additional jobs when employed as a DM. DMs are expected to work everyday, Monday – Friday at some capacity, in the housing office throughout business hours. The DMs will have a specific work area to supervise which is either mail/package area, hiring/interview/training area, and scheduling/office staff area. |
Job Description | A Desk Manager (DM) is a student staff member of University Housing and essential member of the NKU residential community. Desk Managers (DMs) are student staff who supervise Desk Assistants (DAs) and serve as next-level customer service representatives. The Desk Manager is responsible for leadership and supervision of the Residence Hall, Front Desk and Mail Rooms. Their responsibilities include, but are not limited to, managing the DA’s schedule, training DAs, and assisting with regular desk responsibilities (check-ins, lockouts, emergency maintenance, and answering questions about University Housing or NKU in general). They also serve in an on-call rotation for after-hours desk needs. The Desk Manager is also responsible for providing administrative support to the Graduate Assistant of Desk Services and Residential Services Coordinator. This person should be able to demonstrate effective skills in communication, leadership, administration, and must understand and be sensitive to the needs of others. The Desk Managers are responsible for all Desk Assistant duties specific to the DM role. The Desk Manager is supervised by the Graduate Assistant of Desk Services. This position is available during the academic year and summer. |
Primary Responsibilities |
Responsibilities
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Qualifications |
All Desk Managers must:
Any candidate who is offered this position will be required to undergo a pre-employment criminal background check as mandated by state law. |
Minimum Education | High School Diploma |
Pay Rate | Housing, annual stipend and meal plan |
Posting Detail Information
Requisition Number | 20231657 |
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Job Open Date | 03/22/2024 |
Job Close Date | 05/31/2024 |
Quick Link | https://jobs.nku.edu/postings/12834 |
Supplemental Questions
Required fields are indicated with an asterisk (*).
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Are you an NKU Student?
- Yes
- No
- No response
-
Are you able to work a minimum of 20-25 per week?
- Yes
- No
Applicant Documents
Required Documents
- Resume
- References
- Student Class Schedule
- Cover Letter/Letter of Application